Last updated: 17 June 2026

This page explains how Bolt & Bay Media handles personal information, how this website may be used and the general terms applying to our creative, marketing and production services.

Bolt & Bay Media is a UK-based creative marketing business providing services including creative and digital strategy, brand strategy, campaign development, content creation, photography, videography, editing, production, live event coverage, social media management, paid media and creative consultancy.

For questions about these terms or how your information is handled, please contact:

Email: boltandbaymedia@gmail.com
Business name: Bolt & Bay Media / Emma Shadbolt

1. Privacy and Personal Information

Bolt & Bay Media may collect personal information when you:

• contact us by email, telephone, social media or through this website;

• submit an enquiry or request a quotation;

• book or receive services;

• enter into a contract with us;

• subscribe to communications; or

• otherwise interact with our website or business.

This information may include your name, email address, telephone number, business details, billing information, project information and any other information you choose to provide.

When you visit this website, limited technical information may also be collected automatically, including your IP address, browser type, device information, pages visited and how you reached the website.

2. How Your Information Is Used

Personal information may be used to:

• respond to enquiries;

• prepare quotations, proposals and contracts;

• deliver and manage services;

• communicate throughout projects and bookings;

• issue invoices and process payments;

• maintain business and tax records;

• improve our website and services;

• protect our legal rights;

• prevent fraud or misuse; and

• send marketing communications where you have consented or where otherwise permitted by law.

We process personal information where it is necessary to perform a contract, take steps at your request before entering into a contract, comply with a legal obligation, pursue our legitimate business interests or where you have provided consent.

You may unsubscribe from marketing communications at any time.

3. Sharing and Storing Information

We never sell your personal information.

Information may be shared with trusted suppliers where reasonably necessary to operate our business or deliver our services. These may include website providers, cloud storage providers, email services, accountants, payment processors, professional advisers, production crew, freelancers and other project suppliers.

Bolt & Bay Media currently uses Squarespace to host this website. Squarespace may process limited technical and usage information when you visit the site.

Some service providers may store or process information outside the United Kingdom. Where this occurs, reasonable steps will be taken to ensure appropriate safeguards are in place.

Personal information is retained only for as long as reasonably necessary for the relevant purpose, including fulfilling contracts, maintaining financial and tax records, resolving disputes and meeting legal obligations.

Reasonable technical and organisational measures are taken to protect personal information. However, no website, email system or internet transmission can be guaranteed to be completely secure.

4. Cookies

This website may use cookies and similar technologies to:

• operate essential website functions;

• remember visitor preferences;

• understand how the website is used;

• monitor website performance; and

• support embedded or third-party content.

Some cookies are necessary for the website to function. Optional analytics or marketing cookies will only be used in accordance with the choices presented through the website's cookie banner.

You can manage cookies through the settings displayed on the website or through your browser. Please note that disabling certain cookies may affect the functionality of the website.

5. Your Data Rights

Under UK data protection law, you may have the right to:

• request access to your personal information;

• ask for inaccurate information to be corrected;

• request deletion of personal information where appropriate;

• object to or restrict certain processing;

• withdraw consent where processing relies on consent; and

• request a transferable copy of certain information where applicable.

To exercise these rights, please contact boltandbaymedia@gmail.com

You also have the right to raise a concern with the Information Commissioner's Office (ICO), although we would always appreciate the opportunity to resolve any concerns directly first.

6. Website Use

The content on this website is provided for general information about Bolt & Bay Media and the services we provide.

Whilst reasonable care is taken to keep information accurate and up to date, no guarantee is given that all website content is complete, current or free from errors. Nothing on this website constitutes legal, financial or other professional advice.

You must not misuse this website, attempt to gain unauthorised access, introduce malicious software, copy protected content without permission or use the website for any unlawful purpose.

Bolt & Bay Media reserves the right to update, suspend or withdraw any part of this website without notice.

This website may contain links to third-party websites. Bolt & Bay Media is not responsible for the availability, content, security or privacy practices of external websites.

7. Intellectual Property

Unless otherwise stated, all intellectual property created by or belonging to Bolt & Bay Media remains the property of Bolt & Bay Media.

This includes, but is not limited to:

• photographs;

• films and video content;

• edited content;

• graphics and visual assets;

• branding and brand assets;

• written copy;

• creative concepts;

• campaign ideas;

• proposals and quotations;

• pitch documents;

• presentations;

• moodboards;

• creative strategy;

• brand strategy;

• production plans;

• workflows and methodologies;

• marketing recommendations;

• project documentation; and

• any other original creative work.

The submission of a proposal, quotation, strategy, presentation or creative concept does not transfer ownership of the underlying intellectual property or grant permission for it to be copied, reproduced, implemented, adapted, distributed or supplied to a third party without prior written consent.

Unless otherwise agreed in writing, all intellectual property rights remain with Bolt & Bay Media.

8. Booking Services

Specific services, deliverables, fees, timelines and commercial terms will normally be set out in a written quotation, proposal, booking confirmation, statement of work or contract.

These terms apply alongside those project-specific documents where they are provided or referenced. Where there is any conflict, the project-specific written agreement will take priority.

A booking may be accepted through written confirmation, approval of a quotation, payment of a deposit or instruction to begin work.

Quotations are based on the information, brief, deliverables and schedule available at the time they are prepared.

9. Scope and Additional Work

Services are limited to the scope agreed.

Requests that alter or extend the agreed brief may result in additional charges, revised deliverables or amended project timelines. This may include, but is not limited to:

• additional deliverables;

• additional shoot or production time;

• overtime;

• additional filming, photography or interviews;

• extra versions, formats or platforms;

• changes to approved creative work;

• urgent or accelerated delivery;

• additional equipment, crew or locations; and

• work required because information, access or approvals were not provided as agreed.

Where reasonably possible, any additional costs will be confirmed before work is undertaken. Where this is not practical, including during live productions or events, additional work may be charged at the applicable hourly, day or supplier rate.

A change in priorities does not automatically remove time or costs already committed to the original agreed scope.

10. Client Responsibilities

Clients are responsible for:

• providing an accurate brief and all relevant information;

• confirming priorities, deliverables and objectives;

• securing necessary permissions, access and location approvals;

• ensuring Bolt & Bay Media has the correct accreditation or authority to carry out the requested work;

• obtaining appropriate permissions or releases from participants where this is the client's responsibility;

• supplying brand assets, logos and materials in a usable format;

• ensuring client-supplied materials may legally be used;

• providing feedback and approvals within agreed timescales; and

• maintaining a safe working environment.

Bolt & Bay Media cannot be held responsible for delays, missed content or reduced deliverables resulting from late decisions, restricted access, incorrect accreditation, venue rules, schedule changes, unavailable participants or incomplete information supplied by the client or third parties.

11. Photography, Video and Live Production

Bolt & Bay Media will always exercise reasonable skill, care and professional judgement when delivering photography, videography, production and creative services.

Every reasonable effort will be made to capture and deliver the agreed content. However, due to the nature of live events, productions and creative work, specific shots, moments, participants, results or conditions cannot be guaranteed.

Coverage may be affected by circumstances outside our reasonable control, including:

• weather or lighting conditions;

• venue or organiser restrictions;

• accreditation conditions;

• crowding or health and safety requirements;

• changes to event schedules or running orders;

• participant availability;

• travel disruption;

• equipment malfunction despite reasonable precautions;

• third-party interference; or

• the unpredictable nature of live events.

Bolt & Bay Media retains creative discretion over composition, equipment selection, camera positioning, editing style, colour grading, sequencing and the final presentation of delivered work unless otherwise agreed in writing.

Minor variations in colour, crop or appearance between devices, browsers, print and digital platforms are normal and do not constitute a defect.

12. Deliverables

Project deliverables will be confirmed within the relevant quotation, proposal, statement of work or agreement.

Unless otherwise stated, one reasonable round of consolidated amendments is included. Additional revisions, piecemeal feedback, changes in creative direction or amendments requested after approval may incur additional fees.

Clients are responsible for reviewing deliverables carefully before approving or publishing them.

Unless otherwise agreed in writing, RAW photographs, unedited footage, project files, editable graphics, working documents, unused content and other production assets are not included within the final delivery and remain the property of Bolt & Bay Media.

Bolt & Bay Media is not required to retain working files indefinitely after a project has been completed.

Projects may include music, fonts, stock photography, stock footage, templates, software or other licensed third-party materials. Such materials remain subject to the relevant third-party licence terms. Any additional, renewed or extended licences required after delivery are the client's responsibility unless otherwise agreed in writing.

13. Copyright and Usage Rights

Unless expressly agreed otherwise in writing, Bolt & Bay Media retains copyright and all intellectual property rights in the work it creates.

Once all invoices relating to a project have been paid in full, the client receives a non-exclusive, non-transferable licence to use the final approved deliverables for the purposes, platforms, territories and duration agreed for that project.

Any use outside the agreed scope may require additional written permission and may be subject to an additional licensing fee. This may include, but is not limited to:

• paid advertising beyond the agreed campaign;

• television, cinema or broadcast use;

• use by third-party brands, sponsors or partners;

• resale or sublicensing;

• merchandising;

• extended campaign durations;

• additional territories; or

• transferring content to another business, agency or organisation.

Clients may make reasonable technical adjustments required for normal publication, such as resizing or adding captions. Material alterations that could misrepresent, distort or damage the integrity of the original work should not be made without prior written consent.

Copyright is not assigned unless expressly agreed in writing.

14. Portfolio Use

Unless confidentiality, an embargo or a non-disclosure agreement has been agreed in writing, Bolt & Bay Media reserves the right to display completed and publicly released work across its website, portfolio, social media channels, showreels, credentials, award submissions and other promotional material.

Where confidentiality obligations apply, Bolt & Bay Media will always respect those obligations and will not knowingly publish confidential or unreleased work without permission.

15. Social Media, Strategy and Paid Media

Strategy, creative consultancy, social media management and paid media services are provided using professional judgement, experience and the information available at the time.

Whilst every effort is made to achieve the best possible outcomes, Bolt & Bay Media cannot guarantee specific commercial results, engagement, reach, impressions, sales, enquiries, press coverage, platform performance or return on investment.

Digital platforms, algorithms, advertising systems and audience behaviour are constantly evolving and remain outside our control.

Unless otherwise agreed in writing:

• advertising spend is separate from management or consultancy fees;

• clients are responsible for approving campaign budgets and content before publication;

• clients are responsible for ensuring claims, offers and promotions are accurate and legally compliant; and

• Bolt & Bay Media is not responsible for platform outages, account restrictions, rejected advertisements or changes made by third-party platforms.

16. LATE PAYMENTS

Unless otherwise agreed in writing, invoices are payable within the payment terms stated on the invoice.

Bolt & Bay Media reserves the right to charge statutory interest and compensation on overdue commercial invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).

We may also suspend ongoing work, withhold final deliverables and usage rights until all outstanding invoices have been paid in full.

17. Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations where this results from circumstances beyond its reasonable control.

Such circumstances may include severe weather, illness, accident, venue closure, transport disruption, industrial action, government restrictions, power or internet failure, public emergency or the failure of essential suppliers.

Where reasonably possible, both parties will work together to agree an appropriate alternative or revised delivery schedule.

18. Liability

Nothing within these terms excludes or limits liability where it would be unlawful to do so.

Subject to that restriction, Bolt & Bay Media shall not be liable for indirect or consequential loss, including loss of profit, revenue, business opportunity, goodwill or anticipated savings.

Bolt & Bay Media is not responsible for losses arising from:

• inaccurate or incomplete information supplied by the client or third parties;

• venue restrictions, accreditation conditions or event organiser decisions;

• delays caused by late approvals or changes to the agreed brief;

• failures or decisions made by third-party platforms or suppliers;

• unauthorised alterations made to delivered work after completion; or

• circumstances outside our reasonable control.

Clients are responsible for maintaining appropriate backups of all delivered files. Following successful delivery, Bolt & Bay Media cannot accept responsibility for files that are subsequently lost, corrupted, deleted or altered by the client or a third party.

To the fullest extent permitted by law, Bolt & Bay Media's total liability in relation to any claim arising from a project shall not exceed the fees paid for the specific services giving rise to that claim.

19. Governing Law

These terms and any dispute arising from them are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction unless applicable law requires otherwise.

20. Contact

If you have any questions about these terms, your personal information or the services provided by Bolt & Bay Media, please contact:

Bolt & Bay Media

Email: boltandbaymedia@gmail.com

Phone: 07902756871